Thursday 7 June 2012

Warmill Jewel Bases - Followup

Warmill found my review, and sent me this email;

"While checking our referrals I came across your review of our bases. I saw the mention of one of the designs not being centred correctly, I had created a couple of extra designs to go with the original designs prior to cutting your order and clearly I hadn’t aligned  that one as well as I had thought! From the start we’ve aimed to make quality products, and this oversight doesn’t sit well with us, so we’re going to correct the error and send you some new bases to replace the incorrect ones. Apologies for the inconvenience, especially with the delay due to the lack of acrylic."

 That's some damn good customer service right there! Thanks Warmill!

1 comment:

  1. That's really impressive. Will definitely check them out.

    ReplyDelete